Frequently Asked Questions

1. How can I place an order?

To place an order, simply visit our website and browse our collection. Once you find the item you like, click on “Add to Cart” and proceed to the checkout page.

2. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express. You can also choose to pay using PayPal.

3. Is the payment process secure?

Yes, we take the security of your payment information seriously. Our website uses SSL encryption to protect your personal and financial data during the checkout process.

4. How long does shipping take?

Shipping times may vary depending on your location. Typically, orders are delivered within 5-7 business days for domestic shipments and 7-14 business days for international shipments.

5. What is the processing time for orders?

Our standard processing time for orders is 1-3 business days. Please note that this does not include shipping time.

6. Can I track my order?

Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to track the status of your shipment.

7. Can I cancel or modify my order?

You can cancel or modify your order within 1 hour of placing it. Please contact us at [email protected] with your order details for assistance.

8. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that additional customs fees and import taxes may apply, and the customer is responsible for any charges incurred.

9. What is your replacement policy?

If your order has any quality issues such as being blurry, defective, or damaged, we will replace it within 30 days from the delivered date. Please contact us at [email protected] with your order details and the issue you encountered, and we will ship a replacement as soon as possible.

10. How can I contact customer support?

If you have any further questions or need assistance, you can reach our customer support team by sending an email to [email protected]. We aim to respond to all inquiries within 24 hours.