Return & Refund Policy

Order Management

After placing an order, you have a 1-hour window to make any modifications or cancellations. Please be aware that after this period, changes or cancellations will not be possible.

Shipping

We provide Standard Shipping, which typically delivers within 3-7 business days. If you encounter any shipping-related issues, please follow the steps below:

  • Delivered but not received: If your order is marked as delivered but you haven’t received it, please contact the delivery service for more information. Please note that we do not provide refunds or replacements for items marked as delivered.
  • Delayed tracking or delivery: If your tracking information isn’t updated within a reasonable timeframe or your order isn’t delivered within 10 business days from shipment, please email us at [email protected].
  • Incorrect delivery: If your package is delivered to the wrong address, please email us at [email protected] and we’ll assist you based on the situation.
  • Package returned to sender: If your package is returned to us, please email us at [email protected].
  • Lost packages: If your package is declared lost, please email us at [email protected] and we’ll arrange a refund or replacement.

No Return Needed

If you receive an incorrect, defective, or incomplete item, we aim to rectify the issue without causing further inconvenience. There’s no need to return the item. You’re welcome to keep it, or if you prefer, you can donate it to a local charity or community organization. We believe that every challenge is an opportunity to make a positive impact, and we appreciate your understanding and assistance in making the world a better place.

To request a refund or replacement for an incorrect, defective, or incomplete item, follow the steps outlined in the ‘Refunds and Replacements’ section. We’ll process your request swiftly, ensuring you receive the correct and quality item you ordered.

Refunds and Replacements

Please note that we do not offer returns. If your item is incorrect, defective, or incomplete, you can request a refund or replacement by following the steps below:

  • Email us at [email protected] within 30 days of the delivery date. Include detailed photos for quality control.
  • We will review your request and, if approved, issue a refund or arrange a replacement. Refunds will be issued to your original payment method, and replacements will be sent to your original delivery address.
  • Refunds may take a few days to appear on your statement, depending on your payment provider. Replacements will be shipped as soon as possible and are subject to the same delivery times as new orders.

Your satisfaction is our priority. If you have any questions or concerns, please feel free to contact us.